Emergency Out-of-Country Travel Coverage

Coverage Details

The Emergency Out‐of‐Country benefit provides significant protection in the event of a medical emergency while travelling outside of Ontario. With the move to Sun Life Financial as our new provider, there are a few differences in coverage of which you should be aware. The main changes are summarized below:

  • Emergency services are subject to a lifetime maximum of $3,000,000 per person;
  • The costs of casts, crutches, canes and other medical appliances when required as a result of sickness or accident are no longer covered by the Emergency Out‐of‐Country plan but will be eligible under the regular Extended Health Plan provided by Sun Life.  
  • Emergency dental services will no longer be covered by the Emergency Out‐of‐Country plan but will be eligible under Sun Life’s Extended Health Plan (if resulting from an accident) or the Dental Plan.
  • Paramedical services will no longer be covered by the Emergency Out‐of‐Country plan but will be eligible under the Extended Health Plan provided by Sun Life.
Additional details about your benefit can be found in the Travel Benefit and Medi-Passport brochure.

Important Contact Information

Sun Life Financial partners with Allianz Global Assistance (Allianz Assistance) to provide you with 24 hour a day emergency medical travel assistance. In an emergency it is important that you contact Allianz Assistance immediately.   Contacting Allianz Assistance is a requirement of your plan, Physician and hospitals can call to confirm benefits and arrange direct payment.

Allianz Assistance’s call centre in the USA is open 24 hours a day.

  • In the USA and Canada, call: 1-800-511-4610
  • Elsewhere, call: 1-519-514-0351 (call collect if available)
  • Fax: 1-519-514-0374

Convenient Travel Documents

Sun Life Financial offers a variety of ways to access information about your travel benefit including a printable travel card, a downloadable card for your Apple Wallet, My Sun Life Mobile app and www.mysunlife.ca

Find out more about Sun Life’s electronic resources. 

Extension of Coverage for Faculty Research Leaves

Faculty members who are planning travel outside of the province for Research or University Business purposes and wish to apply to have their Sun Life Emergency Out-of-Country coverage extended beyond 120 days should complete the following form and submit to Human Resources Services at CSB-202 no later than 30 days prior to your departure date.

Application for Extension of Emergency Out-of-Country Coverage Form