Employee & Family Assistance Program

For information on e-courses offered by Human Solutions click here.

 

Visit Human Solutions Website

Frequently Asked Questions

Newsletters:

The Importance of Relaxation

Overcoming the Winter Weather Blues

Cultivate and Keep Healthy Relationships

Communicating with Honesty and Openness

Finding Forgiveness - Learning to Let Go

The Power of Kindness - Being Kind Benefits Everyone

Being Interdependent, Not Codependent, in Relationships

How to Deal with Difficult
Emotions – Our Own and
Others’

How to Hold a Family Meeting

Understanding the Difference Between Assertive and Aggressive Communication

How to Improve a Difficult Work Relationship

Create a Happier, Stronger Marriage/Partnership

How to Restore Trust When It Is Lost

Money Matters

Secure Attachments

  

For information or to book an appointment with a counselor
or any of the other services listed, call our Client Service Centre at:

Toll free English                       1-800-663-1142

Toll free French                        1-866-398-9505

TTY (hard of hearing)               1-888-384-1152

International (call collect)          (604) 689-1717

 

 

NEW Plan Smart Services

Human Solutions introduces the new Plan Smart Services for topics including Caregiving, Life Planning and Health Management. This service can provide a combination of assistance including:

  • A full telephonic assessment by a specialist
  • Individualized information
  • Referral to a particular online resource
  • Advice and coaching from an expert in the field
  • Follow-up from a specialist

For more information or to book your appointment, call 1-800-663-1142 or 1-888-384-1152 (TTY).

 

Employee & Family Assistance Program

Effective March 1st, 2008

Many people are looking for information to increase their health and wellbeing in various area’s of their life.  McMaster’s Employee and Family Assistance Program (EFAP) has been designed to assist our staff, faculty and their families with simple “How to….?” advice or confidential counselling.  Information can be accessed through handy fact sheets, self-directed web based resources or by calling our EFAP directly.

 

McMaster’s Employee Assistance Program has been designed to:

  • provide immediate assistance in times of crisis
  • support you through life stage transitions (e.g. marriage, birth, career change, blended family challenges, bereavement, or planning retirement)
  • help you tackle everyday life issues to prevent problems from becoming overwhelming
  • provide support and advice for achieving your health goals, and help you attain new heights of well-being
  • help you deal with depression, anxiety, fear, substance abuse, or existing personal health issues

 

The EFAP provides you with access to confidential counselling services 24 hours a day, seven days a week, at no cost to you. Practical online resources for improving health and well-being offer you the choice of learning at your own pace and on your own schedule.

No matter how difficult or complicated life feels, the first step is to give us a call. Your EFAP includes a broad range of services that are provided through our partnership with Wilson Banwell PROACT Human Solutions™, a Canadian company and industry leader that specializes in providing employee assistance and workplace solutions.


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