Contacts for Crisis Support

Employees requiring urgent assistance due to emotional distress or mental health issues should receive immediate medical care.

  • Security Services
    • Main Campus:
      • Dial 88 from a campus phone
      • Dial 905.522.4135 from a cell phone
      • Call from any outdoor red emergency pole on campus
    • Hospital Security (MUMC, Chedoke, HGH, Juravinski):
      • Dial 5555
    • Hospital Security (St. Joseph's, St. Peter's)
      • Dial 7777
  • Homewood Health (McMaster's Employee & Family Assistance Program - EFAP)
    Toll Free English 1.800.663.1142
    Toll Free French 1.800.398.9505
    TTY (hard of hearing) 1.888.384.1152
    International (collect) 604.689.1717




  • Assaulted Women's Help Line
    • 1.866.0511 or 1.866.863.7878
  • COAST Crisis Line Hamilton (Crisis Outreach And Support Team)
    • 905-972-8338
    • The goal of COAST is to provide 24 hour crisis services to individuals with mental health concerns. The COAST team provides assessment, treatment, support and referral for people experiencing crisis.
  • Distress Centre Hamilton
    • 905-525-8611
    • Serviced by trained volunteers, offering 24 hour telephone support, crisis intervention, and referral to other agencies where appropriate, for people in distress.
  • Drug and Alcohol Registry of Treatment
    • 1.800.565.8603
    • Provides information about drug and alcohol treatment services in Ontario. Services are confidential, anonymous and available 24 hours a day.
  • Emergency Psychiatry, St. Joseph’s Hospital
    • 905-522-1155 Ext. 3243
  • Hamilton Police (general inquiries)
    • 905-546-4925
  • Mental Health Helpline
    • The Mental Health Helpline provides information about mental health services in Ontario.  An Information and Referral Specialist will answer your call, email or web chat 24/7.  The service is free and confidential health information organization funded by the Ontario Government.
  • Mental Health Service Information Line
    • 1.866.522.1477
    • Provides free, confidential, and anonymous support available 24 hours a day on mental health services across Ontario.
  • Suicide Crisis Line
    • 905-522-1477

    Other Campus Mental Health Supports

    • Employee Health Services
      • Offers supports to employees and leaders in managing workplace disability issues, workplace accommodations, medical leave, Workplace Safety & Insurance Board claims, and fostering healthier work environments.
    • Chaplaincy Centre
      • The Chaplains are not University employees and are available to help students, staff, and faculty with the challenges they experience. You are welcome to drop in or you can make an appointment to meet with the Chaplains to talk in confidence. 
    • Employee & Labour Relations
      • The Employee and Labour Relations team leads in the areas of collective bargaining, collective agreement administration, labour relations, employee relations, manager training, compensation programs, and support for other HRS programs.
    • Human Rights & Equity Services
      • The HRES team works with campus and community partners to ensure that McMaster University is a place where all students, staff and faculty are treated equitably and respectfully in all areas of campus life.
    • Organizational Development
      • The Organizational Development teams fosters a supportive working environment that promotes strong employee engagement, employee recognition and workplace well-being.  
    • Student Affairs
      • Nurture and supports all students to be as healthy as they can be and to reach their potential. Mental health and well-being are understood as key components to health. They will achieve this outcome through their ongoing commitment to creating an inclusive, supportive, and healthy educational environment.






If you have an accommodation need for a planned meeting, please e-mail or call ext. 24556 to make appropriate arrangements.